FAQs

Below, we answer Ecommerce Pro’s most commonly asked questions. Contact us for a consultation, a free project quote, or to address any other questions you may have about our services.

About Ecommerce Pro

What services does Ecommerce Pro offer?

Ecommerce Pro is a top-rated, full-service Shopify Plus Partner agency, providing complete, end-to-end solutions for your ecommerce needs. Our offerings include:

  • Platform migration to Shopify or Shopify Plus
  • Shopify web design and custom theme development
  • Shopify retainer and support (ongoing updates, custom sections, content assistance)
  • Shopify SEO services, CRO audits, ecommerce consulting, and training
Who is Ecommerce Pro best suited for?

We work with a wide range of clients from around the world, including startups and enterprise-level brands, in industries such as fashion, electronics, health and beauty, home and living, food, publishing, fitness, and more.

How long have you been in business?

We’ve been in business since 2015, with over 500 Shopify stores and ecommerce websites built. We also take pride in our long-standing 5-star rating with brands on Shopify.

What platforms do you specialize in?

We specialize in Shopify and Shopify Plus, focusing on both migrations and design/development within the Shopify ecosystem.

Do you work with clients internationally?

Yes, we’ve helped over a hundred businesses and brands across the globe, from diverse industries, with varying localized needs.

Services & Process

What is your process for building or migrating an ecommerce store?

Our streamlined process includes:

  • Planning: Gathering requirements and timeline to build a practical roadmap.
  • Theme Setup: Installing and configuring your chosen theme to match brand guidelines.
  • App Integration: Implementing Shopify-native apps to replicate or enhance existing functionality.
  • Quality Assurance (QA) & Testing: Testing functionality, responsiveness, checkout flow, and custom features.
  • Shopify Training: Providing hands-on training for store management, including product updates, order processing, and analytics.
  • Launch Preparation: Final checks, domain setup, payment and shipping configuration, and any client training.
  • Data Migration (migration projects only): Securely migrating products, customers, and historical orders.
  • SEO Redirects (migration projects only): Mapping smart 301 redirects to preserve SEO.
How long does a typical project take?

Project timelines typically can range from 3 weeks to 20 weeks. The duration may vary depending on the complexity of the project and the size of the store.

Can you customize Shopify themes or build from scratch?

Yes, we specialize in store design, with expertise in both theme customization and bespoke theme development. We tailor everything to each client’s needs.

Do you provide Shopify Plus migration services?

Yes, we offer full, end-to-end Shopify Plus migration services from any ecommerce platform. Our migration services include strategy, design, full data migration, and post-launch support.

Do you handle product and inventory setup?

Yes. We can set up your product catalog, including product descriptions, images, variants, collections, inventory, and meta fields. We ensure your store is ready for sales from day one.

Do you offer ongoing support and maintenance after launch?

Yes. Our Shopify Retainer and Support Plans include technical support, one-on-one ecommerce guidance, consulting calls, and more. We also customize Shopify retainer plans to your specific needs.

Common Shopify Questions

What is the difference between Shopify and Shopify Plus?

Shopify Plus is built for enterprise-level brands, offering scalable infrastructure, advanced automation, customizable checkout, and priority support. It outperforms other platforms in conversion, performance, and agility. Shopify, on the other hand, is ideal for small to mid-sized businesses, providing all the core tools you need to grow.

Can you migrate my store from Magento/BigCommerce/WooCommerce to Shopify?

Yes, we manage migrations from platforms like Magento, BigCommerce, and others, ensuring smooth transitions with minimal to no disruptions to your business.

Will my site experience downtime during migration?

No, there will be no downtime during the project. We ensure complete data transfer and integrity, providing a seamless transition so your customers experience no disruption.

Do you help with Shopify app selection and integration?

Yes, we can replace old tools with the best Shopify apps.

Do you offer responsive/mobile-friendly design?

Absolutely. Shopify premium themes are fully responsive, and Ecommerce Pro ensures mobile-friendly, professional online store designs that are compatible across devices.

Do you offer multi-language or multi-currency setups?

Yes, we can set up international storefronts, enabling multi-language and multi-currency stores.

Do you test the site before launch to ensure everything works?

Yes. Before launch, we conduct thorough quality assurance (QA) testing to ensure all functionality, design elements, integrations, and checkout processes work flawlessly. This includes testing for performance, responsiveness, and any custom features.

Support & Training

Will you train my team on how to use Shopify?

Training is part of our offering, assisting with the onboarding of you and your team. We also offer retainer services and priority support.

Do you provide post-launch technical support?

Yes, we offer post-launch support to ensure that your Shopify store is performing according to the standards and expectations set. Our retainer services also provide continuous auditing, such as performance optimization, CRO, analytics setup, and more.

How do I get started?

Simply get in touch with us, and one of our experts will reach out to you.

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