Hiring a Shopify Expert Agency can be one of the best things you can do for your Shopify online business, especially if you are starting out on a new venture. Hiring an expert can give you the boost you need to succeed in your endeavors, and may even save and make you even more money in the long run.

However, if you’re new to Shopify and have never hired a Shopify Expert before, the process can seem a little daunting. You may be asking yourself if it's truly worth the investment or if you can find another freelancer online to help you do the job. You may even be thinking of getting it done yourself with the help of online resources.

In this article by Ecommerce Pro, we’re helping you understand Shopify Expert Agencies, when you should hire them, and the process of hiring one for your Shopify online store or website.


What are Shopify Expert Agencies?

A Shopify Expert is a skilled individual or company that has been vetted by Shopify themselves. In other words, Shopify Experts are trusted, third-party agencies and freelancers who offer services for Shopify merchants. They are pre-approved by Shopify and are listed on the Shopify Experts Marketplace.

Shopify Expert agencies offer a range of services, including:

  • Marketing and sales
  • Store setup
  • Development and troubleshooting
  • Content writing
  • Visual content and branding
  • Expert Guidance

If you are thinking of starting an ecommerce business, updating your current Shopify store, or migrating your website to Shopify Plus, you should look to hiring a Shopify Expert as your best choice. They have been vetted and approved by Shopify, and are regarded as safe and professional options for brands looking to build a better business on Shopify.


View Ecommerce Pro’s Shopify Expert Profile to see reviews and information about our work.


When to Hire a Shopify Expert?

While Shopify is often touted as one of the most user-friendly platforms for starting an ecommerce business singlehandedly, not everyone has the time, patience, or expertise to build a fully functional online store that’s ready for business.

Entrepreneurs who have a limited budget may be tempted to tackle the task themselves, but this can lead to a website that doesn't look or function like a professional online store should. This can lead to a bigger expense later on, not to mention the lost time and lost business opportunities.

In such cases, hiring a Shopify expert becomes the best option. Here are some key circumstances where you should consider bringing in a Shopify Expert

  • You Lack the Skills: If you lack the expertise and skill to set up and customize a Shopify store, it's best to hire an expert if you want to save time and see professional and fully functional results.
  • Design and Branding: Design and branding are highly specialized skills that contribute so much to the appeal of your online business. Hiring a Shopify Expert to handle branding and design will result in a more harmonious look and feel overall.
  • Bespoke Features: When your brand needs one-of-a-kind or custom features that aren't readily available through Shopify's usual avenues, an Expert can integrate these specialized features for you.
  • Optimizing Performance: Shopify Experts can help you fully optimize your website for SEO and user experience, which can make all the difference for better reach and smoother online business transactions.
  • App Integration: If you want to integrate third-party apps or services, a Shopify Expert can help you choose the right apps and seamlessly integrate them without a hitch.
  • Scaling Your Business: You may need to add more products, expand to new markets, or improve your online presence as your business grows. Shopify experts can accomplish these tasks for you at a faster, more efficient rate.
  • Saving Time and Stress: What it all comes down to is saving you time and frustration, allowing you to focus on growing your Shopify business, instead of wrestling with technical issues yourself. Allow a team of Shopify Experts to help you instead.


What to Expect When Hiring a Shopify Expert? 

Now that you’ve established a need to hire a Shopify expert we’ll guide you through the processes and steps that one undergoes while in the process of hiring a Shopify Expert, so you know what to expect.

You can contact the Shopify Experts of your choice through the Shopify Experts Marketplace or through their individual business website contact pages.

If you choose to use Shopify Expert Marketplace as your primary mode of communication, you’ll need to create a Shopify account. After that, you will be able to view your conversation with Experts in the Messages tab of the Experts Marketplace.


Step 1: Getting in touch with a Shopify Expert

When you get in touch with a Shopify Expert for a job, a few quick and clear details about your request should ideally be included in the message. However, if you are unsure of what you’re Shopify online store or website needs, an Expert can also help identify areas in your website that may need to be improved.

Expect a response containing questions regarding your budget, expected timelines, and results. To ensure that the expert creates an accurate proposal, you should provide as much information as you can during this phase. The expert can begin working on a proposal after they have the necessary data.


Step 2: Receiving & Going Over the Proposal

As soon as the Shopify Expert compiles all the information they need about the job and your expectations, they can formulate a proposal which they will then share with you.

The proposal that you will receive will include an outline of the job requirements, a timeline with milestones for when the job will be complete, and the cost of their services.

At this stage, you can make requests for adjustments which can be agreed upon by both parties. If you feel like the proposal is lacking in something or some important detail has been missed, you can request revisions, provided that proper feedback is also given.

Remember that you can always decline a proposal.


Step 3: Accept the Proposal

Once you have conducted a thorough review of the Expert’s proposal and found that its contents line up with your expectations and requirements, with agreeable payment terms, it's time to take a crucial step— accepting the Shopify Expert’s proposal.

Accepting the proposal signifies the beginning of your working relationship with the Shopify Expert as well as the start of a new project that will help you bring your business goals to life.


Step 4: Collaborate & Monitor

Accepting your Shopify Expert of choice’s proposal is only where your working relationship begins. From this moment onwards until the project is completed, you must actively collaborate together throughout the entire project. Your insight and feedback are valuable and should be freely given to ensure quality control.

Once the project is complete, it's always best to review the work done during the project and to make follow-ups in case adjustments are needed.


About Ecommerce Pro

Ecommerce Pro is a top-rated Shopify Plus Agency that specializes in developing and redesigning ecommerce websites and online stores on Shopify and Shopify Plus. Established in 2015, our agency has quickly gained a reputation as a top-rated Shopify Expert Agency, vetted and endorsed by Shopify. We have an international team and operate from our offices in Toronto, Canada, and Tallinn, Estonia.

As a full-service Shopify Plus Expert Agency on Shopify, we've worked with hundreds of clients from around the world, helping build and redesign their Shopify and Shopify Plus stores. We work with startups, established businesses, and international brands to provide strategic solutions and guidance on how to run better Shopify businesses.

If you're looking for a top-rated and highly experienced Shopify and Shopify Plus Experts Agency to develop your website or online store, look no further than Ecommerce Pro. 



Hiring a Shopify Expert to fill in gaps in your expertise can be a strategic move for your Shopify online business. You’ll not only be giving your store a professional edge, but you’ll also be saving time and money in the process. More importantly, you get to focus on the things you feel most passionate about when it comes to running your online store, while Experts handle the technical details.


Need help building your Shopify website? You can view Ecommerce Pro’s Shopify Experts profile here to see our work or reach out to us by filling out this form.


Get in Touch

At Ecommerce Pro Shopify Agency, we help entrepreneurs and business owners build better and more successful Shopify businesses. Have a question or a project in mind? Get in touch with us today!

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